Maosa Tech
MAOSA TECH Web & ICT Services

Service

ICT Support Services in Nairobi

Practical IT support for businesses — helpdesk, hardware and software, networking, Microsoft 365 and day-to-day systems assistance.

ICT support

Reliable IT Support for Your Business

Technology should help your business run smoothly, not create constant interruptions. Maosa Tech provides ICT support that focuses on solving real problems — from setup and troubleshooting to ongoing maintenance and guidance.

Support is led by Benjamin Mosweta, who combines full-stack development experience with hands-on ICT skills including networking, systems administration, virtualisation and helpdesk operations.

What We Cover

Helpdesk & User Support

Day-to-day technical assistance for staff — password issues, software problems, email setup, printer issues and general troubleshooting so people can get back to work quickly.

Hardware & Software Support

Installation, configuration and maintenance of computers, laptops and common business software. Advice on upgrades and replacements when needed.

Networking

LAN/WAN setup and troubleshooting, Wi-Fi improvements, basic router and switch configuration, and connectivity issues that affect the whole office.

Microsoft 365 & Cloud Tools

Setup and support for Microsoft 365 (Teams, SharePoint, OneDrive, Outlook), email accounts and related collaboration tools used by many Kenyan businesses.

Backup & Basic Security

Guidance and setup for backups, basic disaster recovery practices, and simple security hygiene to reduce the risk of data loss or avoidable downtime.

Systems & Virtualisation

Support for Windows and Linux environments, virtual machines (VMware, VirtualBox) and light systems administration where your business needs it.

How Support Works

  1. 1

    You describe the issue

    Call, WhatsApp or email with a clear description of the problem or what you need set up.

  2. 2

    We assess and advise

    Remote diagnosis where possible, or an on-site visit in Nairobi when required. Clear explanation of options and cost.

  3. 3

    We resolve or implement

    Fix the issue, complete the setup, or guide your team through the solution. Documentation provided when useful.

Who This Is For

  • • Small and medium businesses in Nairobi without a full-time IT person
  • • Offices that need occasional helpdesk and systems support
  • • Teams setting up new equipment, networks or Microsoft 365
  • • Businesses that want reliable technical help without a large retainer